Dry Goods Return Policy
We're happy to accept returns of new products in their original packaging within 30 days of original purchase for a full refund. Just text us or send us an email!
Placed your order in the last 15 days? Nice! Choose between a refund to your original form of payment or Gift Card – your call.
Over 15 days? No problem. We'll issue your refund in the form of Gift Card, which you can use like cash on our website!
CHANGED YOUR MIND ABOUT A PRODUCT AFTER OPENING THE BOX AND IT'S STILL UNUSED? WE CAN HELP.
Hold on to your packaging! If you purchased a product in the last 30 days that's opened but unused, has never seen saltwater and still has all of its original packaging (warranty cards, manuals, accessories, etc.) we can accept your return and offer a refund to your original form of payment minus a small 10% restocking fee.
Products must be returned in the original packaging. Products returned with broken manufacturer seals, damaged or altered packaging, missing packing material, warranty cards, manuals and/or accessories will be treated as an unused but open item.
Items purchased as new but have been opened and received more than 30 days after the original purchase will be returned to you free of charge.
Items that show any sign of exposure to water or use, returned with damaged or altered packaging or missing packing material including warranty cards, manuals and accessories are not eligible for return and will be returned to you free of charge.
All items sold under a clearance, blowout, or liquidation are final and not eligible for return.
Need to Return Something? Let Us Know
All items sent back to us need a Return Merchandise Authorization number (RMA). To get an RMA number and return instructions, just let us know.
Text - (205) 594-6091
Email - Sales@reeflifeaquariums.com